Shipping policy

Order Processing
Orders are prepared for shipment within 1–2 business days (quality check, picking, packing). Weekends and holidays are excluded.
You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. Tracking may take 24–48 hours to update.

Delivery Times
Average delivery time (processing + transit): 4–9 business days within the United States.

Typical estimates by region:

• United States: 5–11 business days
• United Kingdom: 6–12 business days
• European Union: 7–12 business days
• Canada: 6–12 business days
• Australia & New Zealand: 7–12 business days
• Asia: 9–17 business days
• Africa: 15–32 business days
• South America: 15–32 business days

Note: These are estimates. Actual timing can vary based on carrier capacity, weather, customs, and your exact address.

Shipping Costs
We offer free standard shipping on all orders.

Address Accuracy
Please ensure your shipping address is complete and correct to avoid delays or lost packages. Orders returned due to an incorrect or undeliverable address can be re-shipped once corrected; additional carrier fees may apply.

Duties & Taxes
International customers are responsible for any import duties, taxes, or customs fees charged by their local customs office.

Delays
We are not responsible for delays caused by carriers, customs processing, or events beyond our control (e.g., strikes, extreme weather, public holidays, or emergencies).

Contact Us
ShopiX Pet Care
Email: support@shopixpets.com