ShopiX Pet Care is a small, dedicated team that handpicks modern pet-care essentials designed to keep pets comfortable and homes cleaner. Learn more on our About Us page.

Email us anytime at support@shopixpets.com. We reply within one business day (Mon–Fri).

All our products are made from durable, pet-safe materials. You can find material and care information on each product page.

We carefully select every item we sell. Check detailed photos, product specs, and verified customer reviews on each product page.

Dimensions and sizing information are listed on every product page. Measure your pet or your space and compare before purchasing — or reach out to us for help.

Most products can be wiped clean with a damp cloth or vacuumed. Some items can be gently rinsed — check the care notes on the product page for best results.

We ship to most countries worldwide. For delivery estimates, please visit our Shipping Policy.

We offer free standard shipping on all orders — no minimum required. See details in our Shipping Policy.

Orders are processed within 1–2 business days. Delivery usually takes 4–9 business days within the U.S. and up to 15–20 days internationally.

Once your order ships, you’ll receive an email with a tracking link. Tracking updates may take up to 48 hours to appear.

Some items may ship separately from different partner warehouses. If that happens, you’ll receive multiple tracking numbers.

International customers are responsible for any import duties, VAT, or customs fees charged by their local authorities.

We accept all major debit and credit cards as well as PayPal. Availability may vary by region.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist. Once an order has shipped, it can no longer be changed or canceled.

Please email us immediately after placing your order. If your parcel hasn’t shipped yet, we can usually update the address.

We accept returns within 30 days of delivery for new, unused items in their original packaging. The customer is responsible for return shipping, and a 15% restocking fee applies. Read the full policy here.

Please contact us within 7 days of delivery with clear photos of the issue and the shipping label. We’ll arrange a replacement or refund at no extra cost.

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